As technology develops and businesses adjust to constantly shifting conditions, an increasing number of businesses are switching from traditional landlines to voice-over-internet-protocol (VoIP) services. These cloud-based services can enhance distant collaborations, reduce expenses, and boost efficiency by connecting with other applications. Today, in this article we’re going to explore 10 best VoIP providers availabale in the market.
Table of Contents
What is a VoIP Provider?
A VoIP provider is an online business or service that provides voice communication services. VoIP stands for Voice over Internet Protocol. VoIP enables customers to make phone calls via an internet connection rather than traditional phone lines.
Besides, VoIP providers use technology to transform audio signals into digital data packets that can be sent over the internet, which can then be received at the other end and transformed back to audio.
Numerous functions, like as audio and video calls, messaging, voicemail, and more, can be provided via VoIP services. Software-based apps on PCs, cellphones, and VoIP phones allow users to make calls. Also, users can also use the facilities provided by some VoIP providers to make calls to regular landlines and mobile phones.
What are the benefits of using a VoIP?
VoIP (voice over internet protocol) has several advantages for both individuals and companies.
- Cost Savings – VoIP is often less expensive than regular phone service, particularly when making long-distance and international calls. Numerous VoIP service providers give cheaper per-minute pricing or flat-rate options.
- Flexibility and Mobility – VoIP enables callers to connect to the internet from any location and place calls. This flexibility is especially useful for companies that employ mobile or remote workers.
- Scalability – VoIP systems are easily scalable to meet a business’s expanding needs. Compared to traditional phone systems, it is usually easier to add or remove users and functionality.
- GLobal Accessibility – VoIP gives users the ability to have local presence and many virtual phone numbers. This is advantageous for businesses wishing to grow internationally without setting up actual offices everywhere.
- Backup and Redundancy -VoIP systems frequently come with redundancy and backup solutions built in, which lowers the possibility of service disruptions in the event of network problems or natural catastrophes.
Best VoIP Providers
1. DialerHQ
The finest VoIP service provider for professional-looking corporate communications is DialerHQ. Its excellent portability and easy setup further distinguish it as a top VoIP provider. Your virtual phone system may be up and running in less than four steps. Nonetheless, entrepreneurs and small enterprises are the ideal candidates for it.
Features
- Free number (standard)
- Business hours
- Call recording
- Firepower threat defense (FTD)
- Unlimited calling
- Free SMS
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2. RingCentral MVP
RingCentral MVP, formerly known as RingCentral Office, is a top VoIP provider with all the capabilities required by a contemporary business. This phone VoIP service provider makes it simpler to comply with data standards like GDPR and HIPAA because it is designed for enterprises of all sizes and sectors.
Features
- Business phone or toll-free numbers
- Unlimited calling within the US and Canada
- Business SMS
- Voicemail transcription
- Document sharing
- Call log reports
- Video conferencing
- Integration with Microsoft 365, Google Workspace, and Slack
- Call recording
3. Nextiva
One of the greatest VoIP companies is Nextiva, which unifies all of your corporate communications—voice, video, chat, and email—into one location. Additionally, it facilitates teamwork more easily, allowing you to obtain important information more quickly.
Features
- Unlimited calling
- Video conferencing
- Team messaging and collaboration
- Calendar and meeting scheduling
- Integration with HubSpot and Salesforce
- Call recording
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4. GoToConnect
GoToConnect is among the top VoIP service providers because of its built-in conference and messaging features, which facilitate more effective teamwork. Furthermore, the VoIP service makes it ideal for small enterprises on a tight budget by including all the features required in every package.
Features
- Number porting
- Local, toll-free, and vanity numbers
- Smart call routing
- Unlimited extensions
- Call forwarding
- Instant response
- Customizable dial plans
- Auto attendant recorded greetings
- Ring groups
- Hot desking
- Intercom
5. Dialpad
In many organizations, the nature of phone conversations has altered due to software, and utilizing Dialpad makes this especially clear. VoIP is an excellent, reasonably priced alternative that works especially well for companies whose operations benefit from the use of softphones, which are internet-connected devices that require software installations in order to make phone calls.
Further, AI and cloud calling are used by the company’s VoIP solution, Dialpad Talk, to increase worker flexibility and productivity. Employees may conduct business from any location and on any device, and AI-powered speech intelligence can be utilized to automate notetaking and identify client attitudes while on the phone.
Features
- Call parking & Call forwarding
- Automated attendant
- APIs & Webhook
- Audio/video conferencing
- Sentiment analysis
- Third-party integrations
- Voicemail transcription
- Unified communications
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6. Grasshopper
Grasshopper is the perfect VoIP phone system for small business owners and entrepreneurs, offering a number of cutting-edge features that enhance communication within the workplace. No matter where they are, employees may stay connected all day long using its desktop and mobile applications.
With the Grasshopper business phone system, you can also maintain a clear separation between your personal and work lives. When you receive a business call, it alerts you so you can focus fully. Additionally, it uses features like call routing and auto-attendant to make sure the caller is connected to the correct person at the right time.
Features
- Desktop + Mobile Apps
- Voicemail Transcription
- Simultaneous call handling
- Business phone number
- Call Forwarding
- Inbound call management
7. 8X8
8X8 is a business phone system that integrates enterprise-class API solutions, video, chat, audio, and contact center capabilities into a dependable, secure, and all-encompassing cloud communication platform. Businesses may enhance employee performance and customer support operations with the help of this platform.
Additionally, the system provides cloud-based solutions for a number of different industries, such as government, healthcare, education, retail, manufacturing, transportation, legal, and high tech.
Additionally, 8X8 offers tailored VoIP business solutions to meet your company’s needs, including those related to a remote workforce, new phone systems, marketing, sales, and virtual contact centers, among other things.
Features
- Top-notch performance and reliability
- Enterprise-grade security and privacy
- Integration with a range of apps
- Call recording and call routing
- Advanced ring strategies
- Wait time announcement
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8. Freshworks
Because of its cloud-hosted architecture, Freshworks is the fastest-growing and best VoIP service for managing your call center operations. This state-of-the-art virtual phone system is ideal for operations in IT, HR, customer service, sales, and marketing.
For companies of all sizes, it provides the best VoIP phone services. With Freshworks, companies can establish state-of-the-art call centers with an easy-to-use interface.
Additionally, all that is needed for this platform to function are VoIP desk phones and a steady internet connection—neither software nor hardware are needed. It just takes a few minutes to install or activate. For small company enterprises, it is among the top VoIP options.
Features
- Agent call scripting
- Call quality monitoring
- Do not call compliance
- Web callback service
- A completely customizable cloud PBX system
- Highly reliable and secure
9. Mitel
With the help of Mitel, a cloud-based virtual phone system, dispersed teams and remote workers can communicate more successfully. To accommodate the different needs of call center enterprises, the platform offers a range of communication services, such as cloud communications, unified communications, and call centers.
With the robustness, scalability, and dependability of this VoIP phone system, businesses of all sizes may benefit from hosted voice, unified communications, and collaboration.
Features
- Active call distribution
- Activity-based routing
- Call forwarding, queuing, and monitoring
- CRM integration and application support
- Fraud detection
- Keyword spotting and transcription
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10. Ooma
Another well-known VoIP service company that offers small and large organizations business communication solutions is Ooma. With more than 50 functions, the Ooma small business phone system enables companies to work together as a team and effectively handle and meet the everyday communication needs of their clients.
Like other leading VoIP providers, Ooma also provides a well-thought-out mobile app that lets you stay accessible to your clients at all times and gives your organization more portability.
By utilizing cutting-edge technologies like call queuing, call parking, and hot desking, you can increase productivity.
Features
- Virtual receptionist
- Music on hold
- Flexible numbering
- Overhead paging support
- Mobile app (Android & iOS)
- Voicemail to Email
- One free toll-free number
Conclusion
Today’s fast-paced, digitally driven workplace demands success requires a solid and efficient communication system. Examining the top 15 business VoIP providers made it clear that options have evolved to accommodate the diverse needs of contemporary businesses.
Every VoIP service provider on our list has unique advantages and capabilities. Some focus more on cost or industry-specific solutions, while others are excellent at offering robust functionality and integrations. As a result, it is crucial that companies thoroughly evaluate their needs and consider factors like cost, call quality, customer service, and scalability before choosing a choice.
Frequently Asked Questions
How Does VoIP Service Work?
VoIP converts analog voice signals into digital data that may be transmitted via the Internet. Voice calls are packetized and sent via IP networks in order for it to function. At the receiving end, these packets are reassembled to recreate the voice signal. VoIP services allow voice communication over the internet, doing away with traditional phone lines.
Are Cloud VoIP services secure?
Cloud VoIP services can offer a secure communication solution when used properly. These services can provide privacy and protect voice data from unwanted access by implementing robust security measures and employing encryption technology. Organizations must choose reputable service providers, establish stringent access controls, and maintain regular system updates in order to reduce security risks and ensure the privacy of their VoIP conversations.
What are the disadvantages of VoIP?
VoIP has drawbacks over traditional phone lines, despite its explosive expansion as a business phone solution. These should usually be minimal with a decent VoIP setup, but it’s still vital to be aware of them.
First of all, a robust internet connection is necessary for all VoIP systems. Your phone system is probably going to suffer if your connection is erratic or poor. It’s possible that you’re having problems placing or taking calls, which could affect routine business operations.
You should also make sure that the latency of your connection is minimal. This essentially means that your VoIP system will be hampered if there are significant delays in either the transmitting or receiving of data.
